Handling Difficult People & Employees | WOULD YOU LIE ON YOUR RESUME?

As a small business owner, you wear many "different hats" from strategic planner to bookkeeper. However one area may owners aren't prepared for is managing people. Although employees allow you to get more work done, they create a whole new series of problems from hiring issues to worker's compensation. And there is no way to tell if the people you hire today are going to be a good fit for your company. At a certain point, you might find you need a crash course in handling difficult people.

Many conflicts can arise between small business owners and their workers. These problems can range from salary disagreements to performance problems. A conflict with one of your employees, for example, can cost you a valuable client because he or she is misrepresenting you and your company. On the other hand, one of your workers may have attendance issues or may refuse to perform certain necessary tasks.

Whatever the issue, difficult employees all have one thing in common. They will negatively impact your business. So as a business owner, you must accept the realities of handling difficult people. Here are a few tips that will help you deal with such individuals.

Handling difficult employees? Here's what you must do before they destroy your business.

How many times have you heard someone say, "Just put it on your resume. There's no way they're going to find out"?

It is tempting to put little white lies on your resume. These might include overstating your knowledge of required software ("If they call me, I'll teach myself over the weekend"), a certification ("They'll never go through all that trouble to find out") or extending dates at a former employer ("They can't find out. The company went out of business").

So what's the big deal? It's not like you're claiming to be a medical doctor, right? Who are you hurting anyway? You're just stretching the truth a little to get your foot in the door -- or so you tell yourself. If these are familiar thoughts, you might want to re-think them. Why? Because the risk of getting caught is real. The odds of getting away with listing false information on your resume are probably, well . . . who really knows? Do you really want to find out the hard way?

There are many reasons that could prompt a human resources manager to conduct an employment background check. Maybe you are not performing your job as well as expected. Maybe a co-worker has the same credential and became suspicious when your facts did not add up during a conversation. Some companies have never experienced a dishonest employee who lied on his/her resume, and does not routinely verify work histories and the validity of credentials. In short, they have a false sense of security. Just the same, many hiring managers are keenly aware that lying on a resume is becoming a costly problem for many companies, and thoroughly check all facts even after they hire a candidate.

Sadly, it is quite common these days to learn of employee terminations because background checks revealed dishonesty. Depending on the level of the position or the severity of the falsification, this could sometimes lead to legal actions. So, before you decide to make yourself look better on paper, think again. It is not worth getting the job if you are not going to be able to live up to it or hold on to it.

The moral of this story? Don't risk your future by lying about your past! Honesty is always the best policy!

About the author:
Ann Baehr is a Certified Professional Resume Writer and President of Best Resumes of New York. Notable credentials include her role as former Second Vice President of the National Resume Writers' Association and published contributor to over twenty resume and cover letter books by McGraw-Hill, Jist Publishers, and Adams Media. To learn more, visit Best Resumes of New York at

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